x888 Privacy Policy
This page describes what we collect when you use x888 and how we keep that data protected. We collect personal information only when you open an account, deposit funds, or contact our support team. Your data is encrypted, stored securely, and never sold to third parties. We use your information only to verify your identity, process payments, settle bets, and respond to your requests.
Our x888 privacy practices comply with data protection standards applicable in supported jurisdictions. We do not track your browsing outside our platform, and we do not use cookies to build profiles for marketing purposes. If you have questions about how we handle your data, this policy explains our practices in detail. For specific concerns, contact our support team via live chat and we will respond within subject to verification during business hours.
We update this policy occasionally to reflect changes in our service or legal requirements. When we make material changes, we notify you by email or by displaying a notice on x888 before the change takes effect. Your continued use of x888 after such notice means you accept the updated policy.
What Data We Collect on x888
We collect your email address, full name, date of birth, and phone number when you open an x888 account. We also collect identity documents (passport, national ID, or driver's license) and proof of address (utility bill or bank statement) to verify your identity before you can deposit or withdraw. This verification process, known as KYC (Know Your Customer), is required by law in most jurisdictions where x888 operates.
When you deposit or withdraw on x888, we collect payment information: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and transaction timestamps. We do not store your full payment card details or bank account numbers—payment processors handle that data separately and securely.
When you contact our x888 support team, we collect your message content, account ID, and the date and time of contact. We use this information to resolve your issue and improve our support quality. We also collect technical data: your device type, operating system, IP address, and browser type. This helps us diagnose technical problems and optimize x888 for different devices and networks.
We do not collect your location data unless you explicitly grant permission. We do not use cookies to track your activity outside x888. Our cookies on x888 are functional only—they store your session ID and language preference so you stay logged in and see x888 in your chosen language.
How We Use and Protect Your Data on x888
We use your personal data for four purposes: account verification (KYC), payment processing, bet settlement, and customer support. We do not use your data for marketing, profiling, or any purpose beyond operating x888. We do not sell your data to advertisers, data brokers, or other third parties. We share your data only with payment processors, identity verification services, and legal authorities when required by law.
Our x888 servers may sit outside your jurisdiction (for example, in Singapore or the Philippines). By using x888, you consent to your data being transferred to and stored in these locations. We encrypt all data in transit using TLS 1.2 or higher, and we encrypt sensitive data at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
We at x888 believe your privacy is your right—we do not monetize your data, and we do not share it without your explicit consent or legal obligation.
Your rights on x888 include the ability to access, correct, or delete your personal data. If you want to review what data we hold about you, request a correction, or ask us to delete your account and associated data, contact our support team. We will respond within 30 days. Note that we may retain some data (such as betting records) for legal or compliance reasons even after account deletion.
If you believe your x888 account has been compromised, change your password immediately and contact support. We will review your account activity, lock suspicious transactions if needed, and help you regain control. If you suspect unauthorized access to your payment method, contact your bank or payment provider directly in addition to notifying us.
- We encrypt all data in transit and at rest using industry-standard protocols.
- We conduct annual security audits by independent third-party firms.
- We limit employee access to personal data to those who need it to perform their job.
- We retain your data only as long as necessary to operate x888 or comply with law.
- We respond to data access requests within 30 days and to security incidents within 24 hours.
If you have privacy concerns or believe we have mishandled your data, contact our support team at any time. We are available in English and Indonesian via live chat 24/7. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, response times average subject to verification during business hours. We take all privacy complaints seriously and will investigate and respond within 14 days.