x888 Terms of Use

When you join x888, you agree to the terms set out here. We operate a sportsbook and live-dealer gaming platform available in supported jurisdictions where local law permits. Our services include football betting on Liga 1 and Piala AFF, live casino tables like blackjack and roulette, slot games, and esports markets. This page explains your rights, our obligations, and how disputes are resolved.

We keep these terms straightforward so you understand what to expect. Account opening, deposits, withdrawals, bonus conditions, and dispute handling are all covered below. If anything is unclear, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang is available 24/7 to answer questions.

Our services are available only where applicable law permits. Users are responsible for verifying that their access and use of x888 comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Your Responsibilities on x888

To open an account on x888, you must be of legal age in your jurisdiction and provide accurate personal information. We require a valid ID and proof of address before your first withdrawal. This verification process, which we call KYC (Know Your Customer), protects both you and us from fraud and money-laundering risk. Our team completes most verifications within 4 business hours on weekdays.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your x888 account, contact our support team immediately. We will freeze your account and investigate. Any bets placed by someone else using your credentials may be voided if we confirm unauthorized access, though we investigate each case individually.

Your account balance is held in a segregated trust account separate from x888's operating funds. This means your money is protected even if x888 faces financial difficulty. Deposits and withdrawals are processed through licensed payment processors including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet.

We reserve the right to suspend or close your account if we detect suspicious activity, breach of these terms, or violation of applicable law. Suspension is not permanent—we investigate and may reinstate your account if no violation is confirmed. Closure is final; we return your balance to your registered payment method within 10 business days.

Deposits, Withdrawals, and Bonus Terms on x888

Deposits on x888 are processed instantly when you use DANA, e-wallet, mobile banking, or local payment. Bank transfers via online payment, e-wallet, mobile banking, or local payment may take 1 to 2 business hours depending on your bank. Minimum deposit is our welcome offer equivalent; maximum depends on your account tier and payment method.

Withdrawals are processed during business hours (08:00 to 22:00 Jakarta time, Monday to Sunday). We process most withdrawal requests within 2 hours of submission. Bank transfers may take an additional 1 to 2 hours depending on your bank's processing speed. Minimum withdrawal is our welcome offer equivalent. We do not charge withdrawal fees.

We at x888 commit to transparent settlement: every bet settles within seconds of the outcome, and every withdrawal processes without hidden delays or surprise fees.

Bonus offers on x888 are optional. When we advertise a bonus, we describe the terms clearly: what you must deposit to qualify, what playthrough requirement applies (if any), and which games contribute to that requirement. Bonuses expire if not used within 30 days. We do not offer fixed bonus amounts like "our welcome offer free"—instead, we describe offers generically as "an attractive welcome bonus" or "a new-customer offer" with specific terms shown at claim time.

Bonus funds are held separately from your cash balance. You must complete the playthrough requirement before withdrawing bonus funds. If you withdraw before completing playthrough, the bonus is forfeited. We apply bonuses fairly: no game is excluded from playthrough unless stated upfront.

• Deposits made during Idul Fitri, Idul Adha, Imlek, or Nyepi may process more slowly due to bank holidays. Plan major deposits before these periods if you need funds urgently.
• We do not guarantee withdrawal speed during peak hours or holidays. Standard processing windows apply even if you request expedited handling.
• Bonus terms are non-transferable. You cannot gift a bonus to another account or combine multiple bonuses.

Dispute Resolution and Our x888 Commitment

If you believe a bet was settled incorrectly, contact our support team with your bet ID and the reason for your dispute. We investigate all disputes within 24 hours. If we confirm an error on our side, we issue a manual settlement or refund. If we confirm the settlement was correct, we explain our reasoning in detail.

We do not reverse settled bets based on user regret or changed mind. Once a match concludes or a game round settles, the outcome is final. The only exception is if we detect a technical error—a system glitch, a feed delay, or a display error—that affected the settlement. In those cases, we investigate and correct the settlement if warranted.

If you are unsatisfied with our dispute resolution, you may escalate to our compliance team. Escalations are reviewed by a manager independent of the original decision. Response time is 5 business days. We keep records of all disputes and resolutions for audit purposes.

These terms are subject to change. We notify users of material changes via email at least 30 days before they take effect. Continued use of x888 after the notification period constitutes acceptance of the updated terms. For questions about these terms or our policies, contact our customer supportin English and Indonesian.